Reduce Costs While Increasing Efficiencies A consumer product with over 21,000 employees that conducts business in more than 100 countries turned to MCPc with these priorities: Decrease cost, increase efficiencies and build a disaster-recovery process throughout its organization Provide elasticity via variable cost-support models based on growth and planned mergers and acquisitions. Outsource portions of its IT infrastructure to reduce cost and shift staff focus shift staff focus to more strategic technology initiatives How MCPc responded: Designed an all-inclusive end-user client computing lifecycle management solution Provided onsite staffing to augment the MCPc offsite tier 1 helpdesk Created a full life-cycle system around PC procurement, project coordination, imaging and provisioning and device retirement. Led monthly business reviews to analyze service level objectives and key performance indicators, all leading to actionable service improvements. How MCPc delivered value: Developed an integrated support and lifecycle management solution that addressed critical business drivers, including cost and customer satisfaction Crafted a customized but flexible approach to meet specific service levels and key performance indicators Provided accountability from device procurement through device retirement Created a simple leasing system that integrated procurement with end-of-lease processing Was willing to enter into penalty-based service level agreement Developed seamless solution for remote locations Included support for mobile devices Devised a solution of integrating into existing systems, rather than alter the current service desk software MCPc’s solution included comprehensive scorecards including Pareto charts around service-level reporting. Became a trusted partner that provided on-site staffing badged-employees rather than contractors.