Virtualization, Compliance Management, and User-Segmentation
A large international law firm headquartered in Cleveland partnered with MCPC to improve their virtualization environment for the company’s more than 2500 lawyers located on 6 continents.
Objectives:
- Improve performance of existing Citrix environment internationally
- Create a better user experience for 2000 concurrent users
- Enable mobile and secure access to document management system
- Simplify compliance management by segmenting corporate owned and BYO devices
International Law Firm turned to MCPC with these IT priorities:
- Maintain vendor technical support by performing a required system upgrade
- Create system to determine type of device BYO vs. Corporate, and assign a different access level to each
- Virtualize document management system
- Create infrastructure to better serve 2000 concurrent user sessions globally
- Simplify administration of the Citrix environment compared to an International Law Firm’s legacy practices
- No front-end systems impact at any point during project delivery
How MCPC Responded:
- MCPC provided technical resources to rebuild the entire global Citrix environment within the customer’s timeline
- MCPC built a new global Citrix infrastructure side by side with existing data center infrastructure so that MCPC solution could be flipped over seamlessly
- MCPC turned over 6 global data centers one by one without service interruption to the customer
- MCPC created operational processes to maintain International Law Firm’s security posture when corporate devices are forgotten and a BYO device needs rights to edit corporate data
- MCPC designed and installed new virtualization infrastructure required to
- deliver continuing education content
- provide secure access to International Law Firm’s document management system
- MCPC assisted customer with ancillary technologies related to improving the user experience and administrative processes
Why International Law Firm Values MCPC:
- MCPC was critical in designing International Law Firm’s new global infrastructure
- MCPC was flexible in their approach, customizing a delivery process to meet International Law Firm’s specific requirements
- MCPC provided consistent resources to ensure service delivery continuity
- MCPC provides ongoing support and consulting to International Law Firm helping IT optimize infrastructure as Citrix updates are released
- MCPC provided International Law Firm access to a deep bench of virtualization subject matter experts and skilled resources to deliver the product the customer expected within the determined project timeline