Execute Seamless IT Transition During Large Acquisition

A Diversified Financial Services Company (DFSC) operating in the eastern half of the United States announced plans to acquire two banking systems in the South with $7+ billion in assets and over 120 branches.

DFSC turned to MCPC with these business priorities:

• Execute a seamless “weekend” transition of all 120 branches in multiple states without service interruption to both customers and employees

DFSC turned to MCPC with these IT priorities:

• Utilize a deployment crew across 120 branches
• Employ an onsite preconversion testing team
• Assist in troubleshooting network issues as feet on the street in the weeks prior to conversion
• Station an immediate response team across the state during conversion weekend
• Support clean up post-conversion 

How MCPC responded:

• MCPC provided an end-to-end solution leveraging SkyPark, its Technology Logistics Center, and vast experience in logistic management to ensure a seamless transition
• MCPC received all hardware components and preassembled, kitted, tagged, configured and shipped all components directly to each branch to provide an efficient and as least disruptive onsite deployment as possible
• MCPC concurrently coordinated several deployment teams to receive hardware onsite and install into each branch

Why DFSC values MCPC:

• MCPC was able to leverage its state-of-the-art high security Technology Logistics Center to preassemble and configure all hardware
• MCPC had the resources to ensure service delivery continuity
• MCPC demonstrated experience to lead a large-scale project, from planning phase through to project closure
• MCPC provided robust technical support
• MCPC demonstrated the ability to implement configured units “after-hours” to minimize impact to banking operations
• MCPC coordinated all deployment touch points with DFSC store managers and its help desk