From Staffing Struggles to Lasting Stability in a High-Stakes Environment
Discover how a global law firm stabilized a hard-to-fill role, streamlined audit preparation, and secured continuous compliance with MCPC’s FlexTech Talent Solution.
The Challenge
A global law firm faced a staffing challenge that required more flexibility than traditional IT talent models allowed.
Their IT leadership team needed access to data center expertise that could scale between 40–80 hours per month, with onsite support required across multiple office locations. The firm also needed the ability to flex coverage up during critical project periods.
Coverage for this type of work is notoriously difficult to retain, and the client needed to avoid the inefficiency of repeatedly retraining replacements. At the same time, they could not risk any gaps in coverage, as even a short lapse could jeopardize compliance and introduce unnecessary risk. Traditional contractors also couldn’t provide the continuity and adaptability required for ongoing operations.
The urgency was compounded by strict compliance requirements tied to the firm’s data centers. Law firms have a duty to safeguard highly sensitive client information, and non-compliance can create serious financial, reputational, operational, and legal risks. To remain up to code and audit-ready, the client needed ongoing maintenance performed within its facilities.
The MCPC Solution
MCPC’s FlexTech Talent Solution provided the adaptable model the firm required to keep its data center operations stable and compliant.
MCPC stepped in quickly to deliver coverage that ensured data center facilities remained compliant with insurance audit standards and regulatory obligations. The engagement began with a technical analyst specializing in secure maintenance and compliance operations, embedded onsite to oversee routine inspections, equipment checks, and documentation required for audits.
As the partnership evolved, the scope expanded to a steady 80 hours per month, with the flexibility to scale up support during high-demand periods such as infrastructure upgrades, quarterly audits, or remediation projects. At peak times, MCPC seamlessly increased coverage to 160 hours per month—without the delays or retraining costs that typically come with staffing turnover or additional hires.
This model eliminated the inefficiency of repeatedly retraining new staff while guaranteeing uninterrupted compliance coverage from experienced experts.
This structure delivered:
- Fractional, onsite IT expertise that flexed between part-time and full-time coverage as demand shifted.
- Consistent oversight of data center compliance tasks, significantly reducing audit preparation time and keeping the firm inspection-ready.
- Continuity of operations, preventing compliance gaps and mitigating the risk of fines or insurer penalties.
- Scalable engagement, with coverage flexing to 160 hours per month during project surges such as power upgrades and disaster recovery testing.
- Cost efficiency, delivering the equivalent of a senior resource at a substantially lower annual cost than hiring internally.
Business Outcomes
With MCPC’s Talent Solutions, the firm gained the IT agility required to support its busy legal environment. What began as a stopgap solution evolved into a trusted long-term partnership that continues to scale with the firm’s needs.
Key outcomes included:
Significantly reduced compliance risk, with dedicated coverage ensuring the firm consistently met insurer and regulatory audit requirements.
Significantly cut audit preparation time, as ongoing maintenance and documentation kept facilities inspection-ready year-round.
Eliminated the inefficiency of repeatedly retraining new staff by stabilizing a role that is notoriously difficult to fill.
Achieved significant annual cost avoidance compared to hiring a full-time role, while still ensuring continuity and expertise.
Maintained continuity of operations, preventing any compliance gaps or downtime that could have led to fines, penalties, or reputational harm.
Increased operational resilience, with MCPC able to flex support to 160 hours per month during projects such as infrastructure upgrades, disaster recovery testing, and quarterly audit cycles.
Freed internal IT leadership to focus on higher-value strategic initiatives, knowing compliance-critical functions were consistently covered.
Why They Chose MCPC
The firm selected MCPC because of its unique ability to deliver flexible talent, combining the reliability of an established IT partner with the adaptability of a fractional model.
Unlike traditional staffing agencies, MCPC provided resources who were already expertly vetted, trained, and aligned to the firm’s compliance and security requirements. This minimized ramp-up time and ensured the client could trust new resources to step in seamlessly.
MCPC also brought a proven track record of supporting highly regulated industries, giving the firm confidence that audit, security, and operational standards would never be compromised.
Scalability
Fractional coverage that could flex up or down with changing demand.
Continuity
Consistent resources who provided long-term stability in hard-to-fill roles.
Efficiency
Faster onboarding, reduced retraining, and meaningful cost avoidance compared to hiring internally.
Expertise
Senior-level advisors bridging compliance requirements with hands-on execution.