Large Manufacturing Company Improves Productivity and the Employee Experience with MCPC
Executive Summary
A fast-growing Ohio manufacturer asked MCPC to simplify device logistics and deliver consistent onsite support. MCPC launched a program that speeds laptop provisioning, adds local Level 2 help-desk help, and streamlines monthly patching—boosting IT response times and employee satisfaction.
The Challenge
| Pain Point | Why It Hurt |
|---|---|
| Device churn | 1,100 users (1,000 on-site, 100 remote) needed frequent hardware refreshes to stay secure and productive. |
| Exact rollout timing | Each laptop had to be configured, imaged, and delivered without disrupting work. |
| Limited support | An offshore Level 1 desk could not solve escalations; employees waited for fixes. |
| Patch management gaps | Monthly SCCM updates were manual, delaying critical security patches. |
Without a better process, the company faced rising risk and lost productivity.
The MCPC Solution
| Component | What MCPC Did | Key Benefit |
|---|---|---|
| Device leasing | Shifted laptops to a three-year lease cycle for predictable upgrades. | Always-current hardware, easier budgeting. |
| Technology Logistics Center | Imaged, asset-tagged, and kitted devices minutes from Cleveland airport. | Faster, error-free deployments. |
| Onsite Level 2 desk | Added local experts for hardware and software escalations. | Quick resolutions, happier users. |
| Managed SCCM | Automated patching, software pushes, and monthly image updates. | Stronger security and compliance. |
Impact & Results
- Quicker provisioning – New hires receive ready-to-work laptops on day one.
- Faster ticket closure – Onsite support slashed escalation wait times.
- Higher satisfaction – Employees report smoother device experiences.
- Future-proof tech stack – Regular lease refresh keeps the fleet secure and competitive.
Why It Works
- MCPC manages millions of endpoints across multiple industries.
- ISO-aligned logistics and SCCM specialists handle imaging, patching, and security.
- NAID AAA and e-Stewards certifications ensure safe data handling and eco-friendly disposal.
- Real-time dashboards let the client track devices, tickets, and patch status 24/7.
MCPC’s proactive lifecycle model turns device chaos into a stable, cost-controlled environment—freeing the manufacturer’s IT team to focus on growth instead of break-fix.