Managed Staffing
Fully Managed, Outcome-Driven Support with Built-In Accountability
Managed Staffing is MCPC’s fully managed Talent Services offering—designed to deliver high-quality IT support while also handling every aspect of staffing, oversight, and performance management. We take complete ownership of service delivery, including talent day-to-day oversight, performance tracking, and continuous improvement. Guided by collaboratively defined SLAs, SLOs, and KPIs, this model ensures alignment with your business goals and end-user expectations. MCPC embeds dedicated technicians within your organization while maintaining accountability for their performance. The result: consistent service quality, faster issue resolution, higher user satisfaction, and predictable, scalable costs.