Planned Device Refreshes

MCPC’s Planned Device Refresh Service proactively replaces aging fleet assets (typically on a 36–48 month cycle) using real-time device health, warranty, and performance insights. We manage the entire refresh—from planning and provisioning to logistics, secure recovery, and certified ITAD—so IT can focus on strategy and employees can keep working.

Think of your endpoint fleet like a delivery fleet. If you wait for vans to break down, you’ll have missed deliveries and emergency spend. Planned Refresh is your preventative maintenance schedule—keeping performance consistent, costs predictable, and downtime rare.

At-A-Glance Benefits

  • Less Downtime by preventing failures from aging, lagging devices.
  • Budget Predictability with per-device, per-event, or bundled pricing models.
  • Security & Compliance via certified ITAD and audit-ready reporting.

Who It’s For

Budget Owners Who Hate Surprises

Replace volatile, reactive CapEx spikes with predictable, planned refresh cycles.

Regulated Industries & Audits

Financial Services, Healthcare, Public Sector—where outdated hardware becomes a compliance and security risk.

Workforce Productivity Initiatives

Improve employee experience with ready-to-use devices and minimal disruption.

EUC Managers Tired of Chaos

Offload scheduling, communications, provisioning, and exchange logistics.

ITAM Leaders Needing Accuracy

Reconcile inventory in near real-time and hit 99% asset record accuracy targets.

Distributed & Global Workforces

U.S. nationwide service with global execution support through GITA.

Business Impact & Measurable Outcomes

Predictable Execution

Targeted 95% of devices refreshed within 10 business days of user scheduling confirmation; 98% on-time appointments.

Reduced Risk

Reduce security exposure from aging hardware and ensure certified ITAD with disposition certificates within 5 business days of receipt.

Better Employee Experience

Targeted 95% positive response on device readiness and data continuity; time-to-productivity within 30 minutes.

What You Get

Lifecycle Planning & Asset Health

Use device health, warranty, and performance analytics to refresh the right devices at the right time.

Budget Alignment

Refresh cycles aligned to fiscal planning and budget cycles to eliminate surprise spend spikes.

Persona-Based Standardization

Role-based configurations instead of one-size-fits-all refreshes.

Staging & Provisioning

99% provisioning accuracy to approved specifications and configurations.

White-Glove Exchange

On-site or remote device exchange with scheduling and communications managed end-to-end.

Data Migration (Optional)

98% data migration success rate target when scoped.

Certified ITAD & Chain-of-Custody

Secure recovery, certified data destruction, and environmental compliance built-in.

Priority Refresh

Critical roles refreshed in as fast as 3 business days (priority SLA).

Global Coordination

Consistent delivery across regions with local execution via GITA partnership.

Real-Time Inventory Reconciliation

Track what was replaced, recovered, and redeployed—with 99% ITAM/CMDB accuracy within 2 business days.

Fast ITAD Turnaround

Disposition certificates provided within 5 business days of receipt.

Experience & Operational Reporting

Track CSAT (target 90%+), failure rate (<1% within 30 days), and scheduling adherence.

Solution Timeline

Step 1

Plan

Identify target users/devices using asset intelligence and refresh schedules.

Step 2

Provision

Procure/allocate assets; stage, configure, and enroll devices to standards.

Step 3

Exchange

Coordinate scheduling and communications; deliver and swap devices (onsite or remote).

Step 4

Recover & Reconcile

Securely recover old devices, process ITAD, and reconcile ITAM/CMDB records.

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MCPC Solutions FAQ

MCPC Solutions FAQ

MCPC manages every stage of a device’s life — from procurement and provisioning to recovery and secure disposition — ensuring users are productive from day one and assets are always secure, compliant, and cost-optimized.

Through the Onboarding Device Deployment Service, MCPC ships pre-provisioned, role-configured devices to new hires within three business days, integrating HR and IT workflows to guarantee readiness on day one.

MCPC’s Express Device Replacement service delivers fully functional spares within 24 hours, minimizing downtime and ensuring business continuity while the damaged device is securely repaired or recycled.

Yes. The Planned Refresh Service uses data-driven asset health insights to schedule timely refreshes, reducing downtime, improving user satisfaction, and aligning spend with performance needs.

MCPC enforces secure logistics and data erasure for all assets through Asset Recovery Services and certified ITAD, ensuring compliance and providing Certificates of Destruction.

KEYSTONE ITAM delivers a fully managed, cloud-based service — not a tool — that provides real-time asset visibility without the need to manage software. MCPC handles data aggregation, normalization, and reporting through Power BI dashboards.

Yes, our Asset Data Baseline & Remediation Service normalizes and validates asset data, eliminating duplicates and inaccuracies to support better financial, compliance, and cybersecurity outcomes.

The IT Platform Integration Service connects ITAM with ITSM, procurement, and ITAD systems, ensuring real-time data flow across lifecycle events and reducing manual entry.

MCPC’s ITAM Maturity & Implementation Roadmap typically results in 20–40% reductions in asset-related overhead and improved audit readiness across departments.

Secure asset collection, certified data destruction, remarketing or recycling, and comprehensive audit documentation — all backed by chain-of-custody and compliance reporting.

Yes. MCPC provides onsite and offsite data destruction with serialized Certificates of Destruction to ensure regulatory compliance.

Yes. MCPC integrates ITAD outputs directly into ITAM systems for complete lifecycle traceability, supporting compliance and sustainability metrics.

Through Talent Solutions, MCPC provides field technicians, project teams, and managed staffing resources for endpoint deployment, service desk, and infrastructure operations.

Both. MCPC scales to client needs — providing on-site talent for field support or remote professionals for hybrid operations.

FlexTech supports project-based or short-term needs, while Managed Staffing provides full-time or ongoing IT talent with MCPC oversight and service-level accountability.

IT Consulting includes Microsoft Intune & Autopilot implementations, M&A migration, Unified Virtual Workspace setup, and Collaboration modernization across Teams and SharePoint environments.

MCPC’s Intune MDM setup provides centralized, policy-driven device management across Windows, iOS, Android, and macOS — improving security and reducing manual IT effort.

It’s a cloud-hosted desktop solution using Azure Virtual Desktop and Windows 365 Cloud PC, enabling secure remote access and hybrid flexibility while simplifying desktop management.

Yes — the M&A / Domain Consolidation Service ensures secure, low-downtime migration of users, mailboxes, and collaboration data with full post-cutover validation and support.