Managed Staffing is a strategic, outcome-driven alternative to traditional staff augmentation. Instead of simply “filling seats,” MCPC owns service delivery for end-user support—guided by defined SLAs/SLOs—so performance is tied to business objectives, not headcount.
Think of it like hiring a facility management company instead of hiring individual janitors. You don’t manage schedules, PTO, or turnover—you manage cleanliness standards. With Managed Staffing, you set the support standards; MCPC manages everything required to hit them.
At-A-Glance Benefits
Move from “we’ll try” to measurable SLAs/SLOs—built around responsiveness, resolution, and end-user experience.
Reduce recruiting, training, PTO coverage, and turnover churn—while eliminating management overhead tied to running a support team.
Faster speed to answer, higher first-contact resolution, fewer reopenings—leading to improved CSAT and productivity.
Step 1
Intake call to understand scope, channels, volume, hours, and current performance.
Step 2
Co-create SLAs/SLOs and KPI targets (e.g., ASA, FCR, CSAT) aligned to business expectations.
Step 3
Staffing, onboarding, system access, runbooks/SOP alignment, and operating rhythm.
Step 4
Deliver against SLAs with continuous improvement and transparent reporting.
MCPC manages every stage of a device’s life — from procurement and provisioning to recovery and secure disposition — ensuring users are productive from day one and assets are always secure, compliant, and cost-optimized.
Through the Onboarding Device Deployment Service, MCPC ships pre-provisioned, role-configured devices to new hires within three business days, integrating HR and IT workflows to guarantee readiness on day one.
MCPC’s Express Device Replacement service delivers fully functional spares within 24 hours, minimizing downtime and ensuring business continuity while the damaged device is securely repaired or recycled.
Yes. The Planned Refresh Service uses data-driven asset health insights to schedule timely refreshes, reducing downtime, improving user satisfaction, and aligning spend with performance needs.
MCPC enforces secure logistics and data erasure for all assets through Asset Recovery Services and certified ITAD, ensuring compliance and providing Certificates of Destruction.
KEYSTONE ITAM delivers a fully managed, cloud-based service — not a tool — that provides real-time asset visibility without the need to manage software. MCPC handles data aggregation, normalization, and reporting through Power BI dashboards.
Yes, our Asset Data Baseline & Remediation Service normalizes and validates asset data, eliminating duplicates and inaccuracies to support better financial, compliance, and cybersecurity outcomes.
The IT Platform Integration Service connects ITAM with ITSM, procurement, and ITAD systems, ensuring real-time data flow across lifecycle events and reducing manual entry.
MCPC’s ITAM Maturity & Implementation Roadmap typically results in 20–40% reductions in asset-related overhead and improved audit readiness across departments.
Secure asset collection, certified data destruction, remarketing or recycling, and comprehensive audit documentation — all backed by chain-of-custody and compliance reporting.
Yes. MCPC provides onsite and offsite data destruction with serialized Certificates of Destruction to ensure regulatory compliance.
Yes. MCPC integrates ITAD outputs directly into ITAM systems for complete lifecycle traceability, supporting compliance and sustainability metrics.
Through Talent Solutions, MCPC provides field technicians, project teams, and managed staffing resources for endpoint deployment, service desk, and infrastructure operations.
Both. MCPC scales to client needs — providing on-site talent for field support or remote professionals for hybrid operations.
FlexTech supports project-based or short-term needs, while Managed Staffing provides full-time or ongoing IT talent with MCPC oversight and service-level accountability.
IT Consulting includes Microsoft Intune & Autopilot implementations, M&A migration, Unified Virtual Workspace setup, and Collaboration modernization across Teams and SharePoint environments.
MCPC’s Intune MDM setup provides centralized, policy-driven device management across Windows, iOS, Android, and macOS — improving security and reducing manual IT effort.
It’s a cloud-hosted desktop solution using Azure Virtual Desktop and Windows 365 Cloud PC, enabling secure remote access and hybrid flexibility while simplifying desktop management.
Yes — the M&A / Domain Consolidation Service ensures secure, low-downtime migration of users, mailboxes, and collaboration data with full post-cutover validation and support.