We go beyond traditional IT support. Our Digital Employee Experience (DEX) framework combines strategy, technology, and lifecycle services to deliver measurable improvements:
Continuous Measurement – Voice-of-the-Employee surveys and experience dashboards track and improve digital touchpoints.
Day-One Readiness – New hires receive fully provisioned, role-specific devices on their first day.
Persona-Based Journeys – Devices and applications are matched to how employees actually work.
Frictionless Support – Rapid replacement services keep employees productive if devices fail.
Planned Refresh Services – Keep technology current, secure, and aligned with employee needs.
DEX Workshop & Advisory – Assess your current state, map employee journeys, and design a strategic roadmap.
Day-One by Design Workshop – Engineer a memorable, productive first-day experience for new hires.
Onboarding Device Deployment – Deliver pre-configured, kitted devices to new hires—ready to work from day one.
Express Device Replacement – Minimize downtime with same-day replacement of inoperable devices.
By understanding how devices and applications are used, organizations can tailor support and resources to meet employee needs, leading to higher job satisfaction.
IT teams can identify and address potential issues before they impact employees, reducing downtime and improving overall productivity.
Insights into device performance and usage help in making informed decisions about hardware refresh cycles and software investments, ensuring resources are used efficiently.
Comprehensive metrics and analytics provide a solid foundation for strategic planning and continuous improvement initiatives.
Improve the digital employee experience through a robust lifecycle management program. Our Device Lifecycle Management Workshop evaluates a business’s environment and provides a step-by-step guide for optimizing its device lifecycle strategy.
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