MCPc’s New Tech Centers a Plus to Customers, Students and Communities

MCPc’s New Tech Centers a Plus to Customers, Students and Communities

The headlines seem to write themselves.

MCPc’s End-of-Life Facility Could Be the Start of New Life for Job Seekers, CMSD Students

MCPc’s Cleveland Cyber Center Provides Job Opportunities for College Interns, Grads

MCPc’s Backup Security Operations Center at Mercyhurst University Responds to Growing Shortfalls in Skilled Tech Talent

The common theme among these imagined headlines is unmistakable, but it would be misleading to suggest that jobs and employment are the only motivators behind the three new facilities MCPc is bringing on line in 2018. But MCPc executives are also unambiguous about their excitement in the benefit each of its four new tech centers will bring to jobseekers, students, communities and even other technology companies desperately seeking skilled new hires.

“We are building them first and foremost because we always stay one step ahead by providing the services and facilities our customers need,” noted Andy Jones, MCPc’s Chief Executive Officer. “But we are definitely more intentional about taking an active position around solving for unemployment, improving high school graduation rates, and responding to the dearth of college students entering the workforce with the skills the tech industry craves.”

So it’s a little bit of the old adage of “doing good by doing well”?

“Absolutely,” said Mr. Jones. “That saying should be the mantra of good old-fashioned capitalism. Since MCPc has been in business, we’ve created thousands of jobs and given hundreds of students incredible opportunities to enter the tech field as interns who go on to work for us. Now we are doing even more. We are becoming much more intentional in wanting to impact places like Cleveland, Erie, Grand Rapids—the communities where MCPc does business.”

Here’s a snapshot of the three new secure technology centers MCPc is bringing online with a special focus on their wider impact.

MCPc CyberCenter: Located along the HealthTech Corridor in Midtown Cleveland and occupying 20,000 square feet of prime space in a new facility developed by Geis Development, this CyberCenter replaces and expands by a factor of two MCPc’s current security operations center, where monitoring of devices happens and remote help desk calls are handled.

“We are excited about being in Midtown as it is arguably the city’s most explosive growth area in decades,” Mr. Jones said. “Our neighbors will include such MCPc clients as University Hospitals, which is building a new Rainbow Center for Women and Children adjacent to our building, as well as an ever-growing list of 80 biomedical companies, 60 technology companies and 20 enterprises like Dealer Tire to support the entrepreneurial ecosystem.”

Within the CyberCenter will be a unique cyberlab, possibly the only one created by a for-profit business, to be used for training IT professionals associated with our customers as well as students who want to enter the field. “If you are a 20-something and want to be in a really exciting career with a lot of room to grow, I always tell our interns and my friends in tech that there’s no better place than MCPc for that kind of experience,” said one recent Cleveland State University graduate who works in the Center.

MCPc SOC at Mercyhurst: Mike Trebilcock, MCPc’s chairman, credits Michael Victor, president of Mercyhurst University in Erie, with the inspiration, but clearly it was only a matter of time for these two entrepreneurs to find each other.

The Security Operations Center at Mercyhurst, or SOC, is a backup facility for MCPc but will also serve the company’s customers in Pennsylvania, New York and all points east. However, the real excitement of the facility is the way it acts as a hands-on, real-world training center for Mercyhurst students who want to enter the cybertech field.

To that end, MCPc is teaming with Mercyhurst’s Ridge College of Intelligence Studies and Applied Sciences, which offers what the university describes as a unique approach to cybercrime. Students in the Ridge College program will be taught and trained in the MCPc Cyberlab that is adjacent to the MCPc SOC, where students can advance to serve as paid associates in their concluding years of college.

MCPc STAD: “Until we come up with a more market savvy name, we will use STAD, which is the acronym for our Secure Technology Asset Disposition Center, the types of service we will be delivering in the 120,000-square-foot building that has existed, in one form or another, in Cleveland’s Old Brooklyn neighborhood since well before anyone was concerned about cybersecurity, much less thought about computers,” said MCPc executive Jason Taylor.

MCPc charged Taylor with retrofitting the building from an RTA trolley and bus barn whose origins date back almost a century into a state-of-the-art secure environment that strictly adheres to industry-leading standards across the entire disposition process.

The facility is being designed with hardened physical and logical security that leverages the appropriate operational segregation, access diversity, video surveillance, perimeter sensoring, personnel-based monitoring and cyber security provisions. It will deliver new and enhanced capabilities in e-waste asset disposition services that improve MCPc’s value proposition to customers by optimizing end-of-life device retirement values. It will have the ability to test, refurbish and resell equipment that still has useful technological life.

“There are many companies that will haul away your technology, and even pay you for it, but very few do what’s needed to guarantee that data onboard that technology has been properly wiped or destroyed before it’s recycled,” emphasized Mr. Taylor.

Placing Mr. Taylor in charge of the Old Brooklyn project was a natural move. He previously transformed MCPc’s SkyPark facility from a DHL warehouse into a high security technology logistics center.

“If SkyPark is a technology birthing center,” said CEO Jones, “then Old Brooklyn is where technology is retired.”

What excites area residents about MCPc’s move into Old Brooklyn are the job opportunities the STAD center provides residents. For them, STAD is anything but a retirement center. Old Brooklyn is a neighborhood of Cleveland, a few miles south of downtown, with approximately 32,000 local residents, many of them job seekers.

MCPc plans to recruit members of the local population as well as military veterans and qualified candidates with disabilities. The ultimate goal is to create new avenues for individuals without a formal higher education to have opportunities to enter into and excel in the information technology sector.

MCPc also wants its neighborhood development plan for its Old Brooklyn facility to align with MetroHealth’s vision. Under Dr. Akram Boutros, the hospital’s president and CEO, the health system's board of trustees last July approved an ambitious plan around revitalizing its West 25th Street neighborhood and developing nearby abandoned real estate in collaboration with various other partners.

“We are big fans of Dr. Boutros and want to be a part of the solution,” said Mr. Trebilcock. “We also met with Eric Gordon, CEO of Cleveland public schools, and told him the same. Our plan for the Old Brooklyn center is to engage high school students from Rhodes and John Marshall and Lincoln West and give them career aspirations. We will also give them opportunities at the Foundry, the community rowing and sailing center MCPc Family Charities established in the Flats. They deserve all of that and more. Every child does.”