Advanced Care

24x7x365 - 4 Hour Response from our service technicians. Available in quarterly packages of 10 and 25 – 4 hour, one time increments. Extra hours can be converted to consulting and/or training time at the end of the quarter.

Tier II On-Site Support

Our Tier II on-site support is an option available to all of our Tier I and Tier II unlimited subscribers. On-site support is available in 4 hour blocks with a minimum quarterly purchase.

Tier III Support

Our Tier III certified engineers are available through our 24x7x365 Security Operations Centers in Cleveland and Erie. Tier III support can be purchased in 4 hour blocks, billed quarterly, and require a Frontline Unlimited Support Plan. All triage requiring Tier III Engineers will begin at our SOC help desk. On-site assistance will be provided only after it has been determined that assistance cannot be provided remotely.

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