A Diversified Financial Services Company (DFSC) operating in the eastern half of the United States announced plans to acquire two banking systems in the South with $7+ billion in assets and over 120 branches.
DFSC turned to MCPc with these business priorities:
- Execute a seamless “weekend” transition of all 120 branches in multiple states without service interruption to both customers and employees
DFSC turned to MCPc with these IT priorities:
- Utilize a deployment crew across 120 branches
- Employ an onsite pre-conversion testing team
- Assist in troubleshooting network issues as feet on the street in the weeks prior to conversion
- Station an immediate response team across the state during conversion weekend
- Support clean up post-conversion
How MCPc responded:
| DESK |
ACTIVITY |
DESKTOPS |
LAPTOPS |
SITES |
| Jan 17 |
Pilot Deployments |
157 |
10 |
18 |
| Jan 30 |
Deployments - Week |
1,257 |
29 |
30 |
| Feb 6 |
Deployments - Week |
2,100 |
125 |
13 |
| Feb 13 |
Deployments - Week |
3,189 |
73 |
25 |
| Feb 20 |
Deployments - Week |
4,133 |
66 |
26 |
| Feb 27 |
Deployments - Week |
5,109 |
9 |
12 |
| Mar 6 |
Cleanup |
|
|
|
| 3/10-3/13 |
Conversion Weekend |
|
|
|
- MCPc provided an end-to-end solution leveraging SkyPark, its Technology Logistics Center, and vast experience in logistic management to ensure a seamless transition
- MCPc received all hardware components and pre-assembled, kitted, tagged, configured and shipped all components directly to each branch to provide an efficient and as least disruptive onsite deployment as possible
- MCPc concurrently coordinated several deployment teams to receive hardware onsite and install into each branch
Why DFSC values MCPc:
- MCPc was able to leverage its state-of-the-art high security Technology Logistics Center to pre-assemble and configure all hardware
- MCPc had the resources to ensure service delivery continuity
- MCPc demonstrated experience to lead a large-scale project, from planning phase through to project closure
- MCPc provided robust technical support
- MCPc demonstrated the ability to implement configured units “after-hours” to minimize impact to banking operations
- MCPc coordinated all deployment touch points with FSBC store managers and its help desk
Case Study
Increase Pace and Lower Costs on M&A Integrations
Improve service levels and reduce end-user interruption through a personalized, well-designed end-to-end lifecycle experience.
READ MORE »
Case Study
Refresh Thousands of Point of Sale Units Across the USA
Receive an end-to-end solution to assemble, configure and deploy 1,100 point of sale units at 174 locations nationwide, in one week.
READ MORE »
Innovations
At the forefront of innovation is technology. From crafting integrated support and lifecycle management solutions to addressing specific regulatory and financial constraints, MCPc is committed to developing cutting-edge technology solutions for its clients.
HOW WE INNOVATE FOR OUR CLIENTS »