CASE STUDY

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Execute Seamless IT Transition During Large Acquisition

A Diversified Financial Services Company (DFSC) operating in the eastern half of the United States announced plans to acquire two banking systems in the South with $7+ billion in assets and over 120 branches.

DFSC turned to MCPc with these business priorities:

Execute a seamless “weekend” transition of all 120 branches in multiple states without service interruption to both customers and employees

DFSC turned to MCPc with these IT priorities:

Utilize a deployment crew across 120 branches
Employ an onsite pre-conversion testing team
Assist in troubleshooting network issues as feet on the street in the weeks prior to conversion
Station an immediate response team across the state during conversion weekend
Support clean up post-conversion

How MCPc responded:

DESK	ACTIVITY	DESKTOPS	LAPTOPS	SITES
Jan 17	Pilot Deployments	157	10	18
Jan 30	Deployments - Week	1,257	29	30
Feb 6	Deployments - Week	2,100	125	13
Feb 13	Deployments - Week	3,189	73	25
Feb 20	Deployments - Week	4,133	66	26
Feb 27	Deployments - Week	5,109	9	12
Mar 6	Cleanup
3/10-3/13	Conversion Weekend

MCPc provided an end-to-end solution leveraging SkyPark, its Technology Logistics Center, and vast experience in logistic management to ensure a seamless transition
MCPc received all hardware components and pre-assembled, kitted, tagged, configured and shipped all components directly to each branch to provide an efficient and as least disruptive onsite deployment as possible
MCPc concurrently coordinated several deployment teams to receive hardware onsite and install into each branch

Why DFSC values MCPc:

MCPc was able to leverage its state-of-the-art high security Technology Logistics Center to pre-assemble and configure all hardware
MCPc had the resources to ensure service delivery continuity
MCPc demonstrated experience to lead a large-scale project, from planning phase through to project closure
MCPc provided robust technical support
MCPc demonstrated the ability to implement configured units “after-hours” to minimize impact to banking operations
MCPc coordinated all deployment touch points with DFSC store managers and its help desk

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