CASE STUDY

Execute Seamless IT Transition During Large Acquisition

Execute Seamless IT Transition During Large Acquisition

A Diversified Financial Services Company (DFSC) operating in the eastern half of the United States announced plans to acquire two banking systems in the South with $7+ billion in assets and over 120 branches.

DFSC turned to MCPc with these business priorities:
  • Execute a seamless “weekend” transition of all 120 branches in multiple states without service interruption to both customers and employees
DFSC turned to MCPc with these IT priorities:
  • Utilize a deployment crew across 120 branches
  • Employ an onsite pre-conversion testing team
  • Assist in troubleshooting network issues as feet on the street in the weeks prior to conversion
  • Station an immediate response team across the state during conversion weekend
  • Support clean up post-conversion 
How MCPc responded:
DESK ACTIVITY DESKTOPS LAPTOPS SITES
Jan 17 Pilot Deployments 157 10 18
Jan 30 Deployments - Week 1,257 29 30
Feb 6 Deployments - Week 2,100 125 13
Feb 13 Deployments - Week 3,189 73 25
Feb 20 Deployments - Week 4,133 66 26
Feb 27 Deployments - Week 5,109 9 12
Mar 6 Cleanup
3/10-3/13 Conversion Weekend
  • MCPc provided an end-to-end solution leveraging SkyPark, its Technology Logistics Center, and vast experience in logistic management to ensure a seamless transition
  • MCPc received all hardware components and pre-assembled, kitted, tagged, configured and shipped all components directly to each branch to provide an efficient and as least disruptive onsite deployment as possible
  • MCPc concurrently coordinated several deployment teams to receive hardware onsite and install into each branch
Why DFSC values MCPc:
  • MCPc was able to leverage its state-of-the-art high security Technology Logistics Center to pre-assemble and configure all hardware
  • MCPc had the resources to ensure service delivery continuity
  • MCPc demonstrated experience to lead a large-scale project, from planning phase through to project closure
  • MCPc provided robust technical support
  • MCPc demonstrated the ability to implement configured units “after-hours” to minimize impact to banking operations
  • MCPc coordinated all deployment touch points with FSBC store managers and its help desk

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