MCPc Deploys Electronic Signature Pads for Hospital System
An international academic healthcare organization of approximately 2,500 physicians invested in Topaz Systems electronic signature pads for a more efficient, mobile method of capturing patient consent for emergency medical procedures. The adoption of these devices was also part of a larger paperless initiative for the organization.
A partner was needed to execute the deployment, installation and testing of 1,600 units for clinical PCs and WOWs (workstation on wheels). Installation endpoints were distributed throughout its main campus and several inpatient and outpatient environments. A large portion of these devices would be deployed to an intensive 24/7 emergency room environment.
MCPc was an existing partner of the healthcare organization with a history of several technology collaborations. MCPc’s project management team was chosen to execute the Topaz signature pad deployment based on the positive results of past projects and the organization’s confidence in the technology integrator’s rigorous and tested process methodology.
The Topaz deployment was a highly visible initiative for the healthcare organization, from the CEO down. And with the fiscal year coming to a close, there was considerable pressure on the internal project owners to have all signature pads ready to go live by the end of 2011.
MCPc first acted on behalf of the organization to secure a price per unit from Topaz Systems that fit within the initiative budget. Once the deployment phase could begin, the MCPc project team planned and executed the installations. The team helped the organization identify and locate all PCs, WOWs and other end user devices that required Topaz installations. Then, personnel were selected from MCPc’s configuration lab, Service and Support division, and Project Management to perform the installations in shifts scheduled around the clock. Since many installations needed to occur in the midst of emergency care, the workers were trained on appropriate protocol for these highly sensitive environments.
MCPc also assisted the healthcare organization in integrating its existing Citrix environment with the signature pads.
Before the scheduled go-live, MCPc tested all 1,600 units and provided troubleshooting for any technical issues and helped the healthcare organization to establish a help desk process for efficiently supporting the devices moving forward.
The signature pads are fully integrated into the EMR (electronic medical record) system and provide an efficient and accurate method of capturing patient consent for procedures that can be tracked for administrative purposes. The time it takes to capture and file patient consent has been reduced. Moreover, the gains in patient consent tracking and reliability will make it easier to meet compliances for HIPA, insurance providers and patients’ rights.
The organization has been a highly visible leader in paperless initiatives within the health sector. The successful integration of Topaz devices has reinforced and advanced its status as a leader in this area.
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This healthcare institution needed a technology partner to install 1,600 Topaz electronic signature pads to various endpoints within its large campus, including emergency room environments. MCPc procured the devices, and planned and executed the deployment to WOWs, laptops and other staff devices. The MCPc team worked in around-the-clock shifts and during slow hours as much as possible to have the devices fully functional and integrated into the Citrix environment and EMR system by the target date.
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