A Diversified Financial Services Company (DFSC) operating in the eastern half of the United States announced plans to acquire two banking systems in the South with $7+ billion in assets and over 120 branches.

DFSC turned to MCPc with these business priorities:

• Execute a seamless “weekend” transition of all 120 branches in multiple states without service interruption to both customers and employees

DFSC turned to MCPc with these IT priorities:

• Utilize a deployment crew across 120 branches
• Employ an onsite pre-conversion testing team
• Assist in troubleshooting network issues as feet on the street in the weeks prior to conversion
• Station an immediate response team across the state during conversion weekend
• Support clean up post-conversion 

How MCPc responded:

DESK	ACTIVITY	DESKTOPS	LAPTOPS	SITES
Jan 17	Pilot Deployments	157	10	18
Jan 30	Deployments - Week	1,257	29	30
Feb 6	Deployments - Week	2,100	125	13
Feb 13	Deployments - Week	3,189	73	25
Feb 20	Deployments - Week	4,133	66	26
Feb 27	Deployments - Week	5,109	9	12
Mar 6	Cleanup
3/10-3/13	Conversion Weekend

• MCPc provided an end-to-end solution leveraging SkyPark, its Technology Logistics Center, and vast experience in logistic management to ensure a seamless transition
• MCPc received all hardware components and pre-assembled, kitted, tagged, configured and shipped all components directly to each branch to provide an efficient and as least disruptive onsite deployment as possible
• MCPc concurrently coordinated several deployment teams to receive hardware onsite and install into each branch

Why DFSC values MCPc:

• MCPc was able to leverage its state-of-the-art high security Technology Logistics Center to pre-assemble and configure all hardware
• MCPc had the resources to ensure service delivery continuity
• MCPc demonstrated experience to lead a large-scale project, from planning phase through to project closure
• MCPc provided robust technical support
• MCPc demonstrated the ability to implement configured units “after-hours” to minimize impact to banking operations
• MCPc coordinated all deployment touch points with DFSC store managers and its help desk