Unified Communications
Unified Communications solutions are dramatically altering the way organizations communicate and collaborate. Through the integration of voice, video and messaging applications organizations are seeing significant improvements in operating efficiencies that result in
significant cost savings.
MCPc
partners with the top Unified Communications manufacturers in the industry to offer solutions that span across a number of business applications, including:
Conferencing — Improve your ability to collaborate with customers or colleagues by hosting online conferences that combine audio, video, messaging and desktop sharing. You will no longer have to travel hundreds of miles to experience the value of a face-to-face meeting.
Call Centers — Quickly route calls coming into your customer service center to the next available attendant or to an agent with a specific skill set for efficient handling of customer questions or issues.
Messaging — Identify available co-workers and send them an instant message with one click. If needed, a second click transforms your IM into a videoconference with desktop sharing.
Voicemail — Simplify the process of listening to voicemails by sending them to your email account. Click and listen to an audio file in place of dialing in and manually retrieving messages.
VoIP — Using your broadband connection make, receive, forward and delegate calls through your computer, phone or mobile device.
As a
Cisco Gold Partner with
Advanced Unified Communications Authorization from Cisco and more than 30 certified engineers, MCPc has extensive experience in the design and implementation of Unified Communications systems.
Assessment Services
Prior to implementing a Unified Communications solution, we perform a
Network Assessment to determine whether your current network has the ability to support a converged voice, video and data environment. Improvements to your
network infrastructure, such as bandwidth or security upgrades, are identified and then resolved to ensure a successful deployment.
Training
Before your solution is implemented, we take the time to train your administrators on the system’s features as well as your employees on its uses. Additionally, we can setup a help desk onsite the day your system goes live to offer support.