Managed Services & Staff Augmentation
The managed service and staff augmentation solutions offered by MCPc are tailored to your specific IT service needs, providing flexible staffing support across a wide range of technical fields and platforms.
Managed Services
Trust MCPc’s experienced and certified technicians to manage your ongoing IT service needs, and assume ownership of their resolution. A sampling of the time-sensitive responsibilities we currently manage for customers includes:
- Routine and preventative service maintenance
- Improved call, email and self-service event handling
- Performance evaluation and process improvement strategies
- Enhanced report analytics
- Lease life-cycle asset management
- Technology storage and inventory
- Hot swap, spare and other deployment processes
- Warranty service repair compliance
- Technology refresh project strategy and execution
By relinquishing the IT service management to our experts, your organization can achieve true cost savings and improved efficiency. Our average customer
tenure of seven years is a testament to the ongoing value we deliver.
Staff Augmentation
In addition to Managed Service solutions, MCPc can deploy certified technicians to your facility to provide short- or long-term IT support and project services.
The MCPc-employed professionals are placed under your management direction and day-to-day supervision, and can provide a full breadth of technical expertise and capabilities from entry-level technical support to high-level engineering. Based on your business needs, the staff provided will be experienced and posses the required technology and product certifications.
Any personnel assigned to support your organization are:
- Employed full-time by MCPc
- Experienced and certified in the appropriate technologies
- Background checked and cleared medically (as needed)
- Fully bonded by MCPc
- Capable of gaining required security clearances
Through our staff augmentation solutions, we strive to fulfill your business objectives by solving long-term needs, instead of providing temporary fixes. With some onsite staff engagements lasting over eleven years, we offer a proven history of customer satisfaction.