Service & Support


MCPc Care: IT Managed Services

At MCPc, we strive to be the technology partner you can count on for any type of support requirements. With MCPc Care, our Managed Services solution for IT, we can work with your organization to provide support on any of the following:
  • Network
  • Hardware
  • Server
  • Helpdesk
  • Telephony
  • IT Staff
We offer customized support that keeps your business running optimally, while letting your IT team focus on the big picture. Alleviate the cost and complexity of your IT environment by outsourcing everyday monitoring and maintenance of key technology components to us.

Customized, Proactive Management of Your IT Environment. 

With any MCPc Care service, your technology becomes our number-one focus, ensuring peak performance of the components you place in our care.
  • Substantial cost savings
  • Extended warranty plans, which prolong the life of your IT equipment
  • Increased ROI through process improvements
  • Simplified warranty management across multiple vendors
Whether purchased a la carte or within our Managed IT Service Programs, services under the MCPc Care umbrella include:

Network Monitoring Service
Ensure peak-operating conditions at all times with top-to-bottom monitoring and management of your complete IT infrastructure.

Hardware and Server Maintenance
 

Proactively manage your IT equipment, and ensure its functionality even beyond the manufacturer’s warranty.

IT Hardware Repair Services

Trust that your machines will be restored to complete operating condition — and in compliance with manufacturer’s warranties — by vendor-certified service and repair technicians.

IT Helpdesk Support

Augment or outsource your internal call center with flexible support plans, including the option for 24/7 phone support and service.

Cisco SMARTnet Services

Keep all of your Cisco systems up and running optimally, and extend their useful life, with Cisco SMARTnet service and support from MCPc.

IT Staff Augmentation

Increase your IT staffing power without the additional expenses of hiring a new employee.

Contact MCPc today to learn more about how MCPc Care can help your organization.


IT Outsourcing on the MCPc Blog

Read the commentary of MCPc's technology experts on managed services and other IT topics.



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