Helpdesk and Call Center Solutions

Inevitably, employees are going to have questions or issues with new or existing technology during a refresh project or throughout the normal course of business.

MCPc is equipped to provide helpdesk services to assist in resolution. We can design our support plans to be as flexible as possible, even offering 24/7 phone support and service availability on weekends and holidays. MCPc can also provide rapid response break fix solutions where needed and augment or manage a complete outsourcing of your helpdesk.

Helpdesk Management 

As calls come in, our experts work with the caller to troubleshoot and resolve issues over the phone. If this is not possible, we dispatch one of our service technicians to your facility.

Single Point of Contact 

Our technicians can manage the entire break fix process, including over-the-phone consulting, field technician dispatching and part procurement. We can also work directly with third party vendors on your behalf, eliminating any need for your involvement.

Warranty Support and Fixes

Our experts are certified by the leading technology manufacturers to service their equipment in accordance with warranty requirements, saving you time and money should a fix be required.

Prior to starting any equipment maintenance project, we review all warranties to ensure fixes are done within designated guidelines. This removes the possibility of voiding warranty coverages.