Entrust the launch and management of your technology deployment to MCPc’s team of seasoned professionals, and avoid any unnecessary disruptions to your workforce that may limit productivity.
Our experts are proficient at all types of technology deployments and strive to minimize disruptions while maximizing end-user uptime
. We work with your organization to find the best approach for your deployment, evaluating factors such as onsite versus remote, or during the workday versus off hours and weekends.
In addition to decreasing disruption, it's important to ensure that your end users are comfortable with their new devices. Learn more about how deployment fits into a complete refresh project. Download our free ebook, More Than a PC Refresh.
As deployments rollout, end users are notified via email of an impending refresh. This notification includes details of the deployment and a recommended date and time. We work with your employee to schedule the deployment at a convenient time that does not interfere with any meetings or periods when he or she cannot afford to be without a computer.
To track your deployment in real time, we provide you with access to our proprietary Deployment Dashboard management tool.
Configure and Transfer Data
Customers have options when it comes to deployments:
Onsite Deployments — MCPc will swap out your employee’s current computer, or update their software, at your office at a time specified by you. This process includes:
- Transferring end user data and system personality using a migration script developed and maintained by MCPc
- Verifying proper printers and drives are mapped
- Executing a series of test cases (developed by MCPc and the customer)
- Connecting power, signal and peripheral cables to the new system
- Collecting and labeling the legacy system for final disposition
- Updating asset management records
- End user familiarization with new technology and software
Off-Site or Remote Deployments — For technology swaps and updates done from our warehouse, including all remote deployments, we provide a structured process that ensures a one-day turnaround on equipment exchanges.
End user communication
To ensure that no data is lost during technology refreshes, everything is archived for a designated quarantine period. If the end users should discover a missing file that was not included in the data migration, the computer’s archived data is recovered and sent to the employee.
New operating systems and equipment can be confusing and cause unnecessary frustration for your employees. To hedge these issues, MCPc offers several support services to ensure a smooth transition. We are flexible and willing to work with your internal IT team in any capacity.
For all deployments, we have a help desk setup with a hotline for your employees to quickly call in with any questions or issues.
For additional help, our experts can develop instruction manuals or FAQ sheets for easy reference by employees.
For larger deployments or updates, we typically setup a help desk onsite for two-to-seven days
depending on need. We can become an extension of your helpdesk, logging and updating incidents directly to your system.
Out with the Old
As your old technology equipment is collected, MCPc manages any end of life services
, including data destruction and warranty repairs.