Customer Central

To ensure the finest customer experience, we have invested in a number of applications and refined our process to offer you unmatched project management controls. These provisions are designed to give real-time access to the status of your account, simplify the ordering of new technology or office products, and supply detailed reporting and insight.

The following are some of the tools we use to deliver the highest quality customer service. Contact us to learn more about how we can integrate these systems into your technology solution.

Real-Time Inventory Reports

MCPc can order and stock your personal computer systems in our secure warehouse. As a customer you have access to a portal where you can view real-time status of your technology inventory.

MCPconnect

MCPconnect is a full-service procurement solution that enables your managers and employees to procure company-approved technology and office products online as needed. This customized ecommerce site is configured to sync with your standards and requisitions (a way to enforce IT and hardware standards across your user base). Using this tool you can limit the products certain employees have access to, set limits on credit cards and lock shipping addresses.

Spend Management

To ensure spend control, we can arrange to have all expenses of a certain dollar amount signed-off on by a specified company representative prior to MCPc taking any action.

Supply Chain Management

MCPc can distribute and setup access points throughout the United States.

Online Configuration Services

We can tailor our programs to allow for access to a secure login where you can request changes to PC configuration specifications, including images, logins, passwords and memory requirements.

Collaboration Site

Our customers have access to a collaboration site that allows for the sharing of documents between our organizations, posting of comments, and a designated workspace that can be edited by multiple parties simultaneously.

This site works particularly well during our PC refresh projects.

• Easily post a list of employees that are to receive new computers with their current model type
• Schedule when new technology needs to arrive at your facilities
• Track the real-time status of your refresh, right down to individual units
• Export serial numbers in a format that is compatible with your asset management system to gain real-time status information for your records
• View continually updated progress graphs of your project

Custom Reports

MCPc can customize reports to detail any type of status-update information, including open orders and open and completed service calls. The reports can be formatted in the style of your choosing and made available on demand from customer central portal, emailed, or loaded to customer central at regular intervals.

Scorecards

To guarantee we continue to meet the key performance indicators established in our service level agreement, every month (or as often as needed) we provide you with a performance scorecard. This scorecard details ongoing activity status, compares performance to predetermined metrics, and offers recommendations on how to improve any activities not trending favorably.