www.voxmobile.com

Vox Mobile, a spin-off company based on mobile technology services established in July of 2003 by MCPc, has reached an important business milestone. The Middleburg Heights-based company, called Vox Mobile, will leverage the current install base of customers, employees, intellectual property, infrastructure, and an initial round of private investment to launch the new entity. The MCPc Mobility Practice was one of ten business units under the MCPc umbrella which has grown exponentially over the past 3 years and resulted in creating this new company which will focus on providing clients with managed services for mobile technologies.

For full press release, click here.

Vox Mobile is a technology-managed services company focused on delivering enterprise wireless solutions. Our roots are grounded in systems integration coupled with traditional pc lifecycle management services for the fortune 1000. In the last 3 years, our mobility interaction with our core clients has led to the development of mobile “industry best” practices. We understand that the mobile enterprise solution is not an event but a journey. At the heart of the journey is our Solution Group, which includes an end to end approach for the mobile worker, not the mobile device. Our belief is that the enterprise asset is the mobile employee that typically has numerous devices such as a cell phone, BlackBerry, laptop and air card. Our goal at Vox Mobile is to provide solutions for your mobile worker first, and along with that craft programs that align with core business initiatives.

Mobile Support Center
Vox Mobile’s Support Center includes end user Technical Support, end user life cycle management (moves, adds, and changes), and logistical services. Most cellular managed service organizations will support a list of services that include procurement & activation; deactivation; number porting; account suspend; device migration, and service changes. This transactional demand based support is the beginning of a managed service.

At Vox Mobile, we provide these services but truly believe the complexity and value to the end user resides in the technical support of the integrated devices within your environment. Our full service web portal complements your enterprises corporate procurement and governance procedures. Voice only mobile users require support when an event occurs. Cell devices are reliable and the associated network has limited degradation. Integrated devices that can include voice & data, have a much greater probability in requiring tiers 1-3 support due to the complex functional capabilities, connectivity into the client’s network, and the state of the data network.

Mobile Technology Management
Vox Mobile’s belief that the mobile worker is the enterprise asset Vs a mobile device has led to the creation of our Mobile Technology Management program that contains two major categories of services; Mobile Platform Management and Mobile Device Management.

Mobile Platform Management
In order for an enterprise to establish corporate governance and compliance to mobile policies it requires a mobile technology platform that lends itself to managing the mobile end points on its extended network. A secure, integrated transport mechanism providing visibility and control is the goal of this platform. While there are many technologies that our clients are utilizing in their mobile environment, Vox Mobile is capable in guiding your organization through the best practices and implementing the right mobile management platform. Beyond that implementation we support this server based platform in a variety of capacities; day 2 support, remote managed service, or as a hosted environment.

Mobile Device Management
At your network’s edge, there exists many generations of mobile devices. Whether they are voice only or integrated voice and data, these devices require lifecycle logistical support (hot swap or spare programs), mass deployment utilities (software provisioning, accessory kitting, and collateral insertion) along.

Wireless Expense Management
Today CIO’s manage millions of dollars in monthly spend but it can be the tens to hundreds of thousands of dollars in related mobile spend that they find themselves concerned, frustrated and confused by their mobile spends unpredictability.

Predictability of expense is often the barometer of what requires a CIO’s mindshare. While the associated dollars require formal approval and authority at an event level the inconsistent variance in monthly cost center allocations become a review and approve nightmare. Historically, most telecom departments were burdened with this assignment but in most of today’s enterprises this has moved to the information technology department due to the prevalence of interactions with telecom and

Professional Services
Vox Mobile has certified field capable technicians that can perform a variety of onsite support services including strategy and planning, mobile server related installation/migration, and training.

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