Success Stories
At MCPc, we work with a wide variety of customers helping them find the technology products and solutions that fit their particular business needs and objectives. This page houses some examples.
What are Solution Spotlights?
These short stories of customer engagements outline some of our most successful projects and ongoing relationships. You can search the Solution Spotlights by Technology or Industry.
A complete list of Solution Spotlights and customer video testimonials are listed below. Just click on a topic of interest to view the full highlight.
Solution Spotlights
Global container shipping company
The customer was looking to provide improved, more reliable remote access to its hundreds of traveling employees, as well as to those individuals at its smaller sites where lower quality Internet access was prevalent. Due to the distributed nature of the business, the shipping company relied heavily on VPN connections...
K-12 vocational school and adult career center
Vocational school in rural Ohio wanted to provide more reliable access to its students, who often access school systems from home dial-up connections. The customer also needed to update part of its computer fleet with newer, more reliable machines...
Healthcare and pharmaceutical products provider
This healthcare services organization was approaching its Cisco SMARTnet contracts renewal. As a Cisco Gold Partner, MCPc helped the customer analyze the state of its current device coverage, secure a new agreement...
Global supplier of merchandising systems and accessories
A leading global supplier of merchandising systems and accessories was in the initial stages of planning its corporate relocation and determined that increased collaboration between the headquarters and outlying office locations was critical to creating a nationwide virtual campus...
Healthcare technology and solutions company in northeast Ohio
This organization was looking to replace its current private branch exchange (PBX) phone system with a communication solution that would link its call center, in-house technical services group and field-dispatch locations. MCPc installed the infrastructure needed to support a full Cisco Unified Communication system...
National insurance and financial services provider
A large insurance provider needed to update its full suite of Microsoft business applications, which presented an ideal opportunity to virtualize the environment, enabling flexibility for end users and improved management for IT...
75-employee investment advisory firm
A Northeast Ohio investment advisory firm was seeking a local partner to enhance their IT support services. It was crucial that the provider offer both an everyday technical service presence as well as a proactive overall approach that monitors help desk activity and continuously seeks to optimize for greater efficiency....
Malone University, Northeast Ohio
As a result of physical expansion and significant growth in enrollment, Malone University was in need of a redesigned datacenter to ease the strain on its current system. MCPc secured an American Power Conversion (APC) InfraStruXure for the new design...
Fortune 500 pharmaceutical supply company in western Pennsylvania
The customer’s core network equipment had reached its useful life expectancy. Over the past 10 years, the supply company had experienced significant growth and needed to engineer a solution that would accommodate its needs for the next 5-7 years. After reviewing...
Marketing firm in Atlanta, Georgia
This marketing firm was expanding its office to additional floors of its existing building and needed a redesigned datacenter. MCPc designed and installed a complete datacenter infrastructure, including proactive management software that alerts the IT team in case of potential server issues...
Fortune 500 facility management company in Cleveland, Ohio
The customer, who was contracted with a major downtown indoor sports and event arena to provide food and beverage services for all events held within the arena, desired to transform the appearance of their food concession stands and increase its ability to provide dynamic content...
Corey Airport Services, Buffalo, New York
Corey Airport Services was looking to increase its ability to provide advertising and public serivces to the Buffalo Niagara International Airport utilizing digital signage and electronic public display technology to ensure that advertisers' messaging captured viewer attention...
Fortune 100 insurance group in eastern Pennsylvania
This customer has a long-term relationship with MCPC, so when they began having problems with their direct-from-manufacturer printer repair services, they contacted MCPc looking for a more effective solution...
Statewide, online public school for grades K-12 in central Ohio
In 2004, this customer was looking for a new technology solutions partner to provide configuration management, kitting and help desk outsourcing services for its fleet of more than 7,000 PCs. State regulations required the partner to provide accurate PC inventory control and reporting, as well as high-volume, quick turnaround...
International healthcare technology provider
This customer wanted to make the iPad the primary personal device for its global sales force, which worked almost exclusively from home and the field. The sales team needed full and constant connection to the network through a Citrix-based infrastructure...
300-bed regional medical facility in central Indiana
To remain compliant with government HIPAA regulations to protect authentic data and patient records, the organization was migrating to a new electronic medical record system. Mobile medical carts were desired to provide wireless workstations for all caregivers...
Pittsburgh-area facility services company
A Pittsburgh-area facility services company had added VoIP and videoconferencing to its IT environment that included eight offices located throughout the country and a separate data center. When chronic slow-downs began to choke their network and disrupt business operations....
Major international transportation and logistics company in southern Ohio
Prior to meeting with MCPc, this customer was using an outdated, inefficient process for hardware procurement. Printers and computers were ordered manually by calling individual manufacturers to obtain quotes. The customer was looking for a secure, electronic solution that allowed for a multi-tiered approval process, different access levels based on a user’s position and a regularly updated inventory list...
Major metropolitan school district
This major metropolitan school district received a grant to provide each of its high school students with a personal WiFi-enabled netbook to expand access to class materials, improve communication between teachers and students, and generally advance towards the long-term goal of a digital curriculum. MCPc orchestrated the entire deployment process...
International food manufacturer in Buffalo, New York
This customer had aging phone systems at each of its locations that were no longer supported by the manufacturer. To cut down on phone costs and enable centralized management, it was seeking to replace the outdated phones with IP-based phone systems.
Private educational institution in northeastern Ohio
This private school district was building a new middle school with approximately 50 classrooms. It was seeking a complete technology build – including network infrastructure, server, wireless, phone, audiovisual, PCs and security...
Large pediatric healthcare system in Northeast Ohio
The new CIO of a large pediatric healthcare system needed to assess the current state of a network infrastructure supporting more than 3,000 end users...
Global Fortune 100 healthcare company in central Ohio
This customer had been working with MCPc’s Break fix Support team for several years in one of its three business units. In an effort to control costs and streamline processes, they decided to combine support needs for all units under one provider. To accommodate its several hundred locations nationwide, the customer needed a solution that would give them a complete overview of their expansive printer fleet, as well as a technology partner that would provide large-scale total print management, including break fix services...
Career education center in central Ohio
The IT department of this career education center maintained a sprawling, inefficiently utilized server environment. They needed a solution that would produce greater efficiencies in server utilization, management and maintenance, and streamlined use of limited server room space...
Private liberal arts college in South Carolina
This private college in South Carolina had a datacenter with limited space as they continued to add servers to meet the needs of a growing student body. The IT staff wanted to maximize floor space and data capacity through server consolidation and virtualization. ...
Non-profit health solutions company in western New York
The healthcare benefit provider, who has been a long-time supply customer of MCPc, was approaching the end of its Microsoft Enterprise Agreement. It was therefore looking for a software license management partner that could help it understand its needs and ensure it was effectively purchasing licenses for an organization of their size...
Public school district in southern Kentucky
This school district, a first-time customer of MCPc, was interested in streaming video to 15 area schools. By using the current computer network and projectors already in place in classrooms, the district hoped to eliminate the need for televisions, DVD players and VCRs in the classrooms...
Large healthcare system in Michigan
To get its new patient wing and children’s hospital both constructed and fully operational within their expected timeframe, this healthcare organization needed a partner to efficiently consolidate, provision, stage and deploy a range of equipment....
Private university in western Pennsylvania
This organization has been a valued MCPc customer for more than five years and recently identified a need to determine their total cost of print, due to tightened budgets and a lack of current print expenditure information. The IT staff was stretched thin and spending unproductive time on maintenance for the university’s 250 printer fleet. The desire to identify and reduce cost while alleviating IT staff maintenance tasks prompted discussions with MCPc...
60-Bed Hospital in Kentucky
This medical center had a fleet of legacy printers that was nearing the end of its lease term. A standardized fleet of multi-function devices was desired to decrease the current cost-per-page numbers...
Six-location community hospital system
A community hospital system needed a more strategic approach to print management. Its IT department looked to a long-term partner that understood the challenges of printing in an emergency room environment and could provide ongoing guidance toward streamlined printing...
World-renown healthcare delivery system in northeastern Ohio
An aging printer fleet, poor workflow process and high cost of output prompted this organization to find a new partner to manage its enterprise imaging and printing environments. The customer's staff was unable to complete tasks efficiently due to outdated technology such as single function printers, analog copiers and a lack of digital fax sending capabilities. Their primary goal was to significantly reduce costs, improve efficiencies and mitigate risk...
Fortune 500 manufacturer based in Northeast Ohio
A Fortune 500 manufacturer had a complex print environment that spanned across multiple buildings within its corporate headquarters campus in Northeast Ohio. The client launched a high level initiative to significantly reduce its printing costs and environmental footprint...
Worldwide manufacturer of packaging equipment in northeastern Ohio
This manufacturer was an existing Cisco customer in need of Unified Communications Manager and Unity environment upgrades. With its current servers and software reaching the end of their lifecycles, the company needed to update its call center...
Reed Smith, LLP, one of the world's 15 largest law firms
To better support its international growth initiatives and to streamline support and lower operating costs, Reed Smith was interested in consolidating its multiple servers and voice equipment in order to leverage the high availablility of its centralized data center. In addition, the law offices were working with a multitude of phone set models...
Branch office of federal government contract manufacturer in central Ohio
After building a new regional manufacturing and office facility, the customer required complete multimedia conference room technologies that would improve productivity and increase communications with other remote offices...
World-renowned healthcare delivery system
Healthcare system required a more efficient solution for employees to access a standard set of programs and applications, with security requirements for viewing patient information. The customer was also looking to integrate thin client devices into their fleet of PCs...
Consumer cable, phone and satellite information company in northern Georgia
This customer had been working with MCPc since 2000, and in 2007, determined they were quickly running out of data center storage space. The organization, which had recently implemented VMware, was concerned about cost, as well as how to support their Microsoft Exchange Servers and the ability to perform snapshots...
Independent human-behavior research center in northwestern Oregon
This customer, who had three offices located across two states, was in need of a solution to link each office to aid in data accessibility and communication. The locations currently had universal data connectivity through a Wide Area Network (WAN) but lacked a centralized voice solution...
International software development company in eastern Massachusetts
The customer had deployed Cisco VoIP in each of their 12 North American locations and was using VPN (Virtual Private Networks) over the Internet to connect the branch offices through inexpensive communication lines. The voice quality was poor and calls were dropping regularly, negatively affecting employee productivity and customer satisfaction. The customer came to MCPc seeking a new Cisco partner to analyze the issue and provide a solution that would improve call quality...
Customer Video Testimonials
Envision Rx, a prescription benefit manager, was in need of a new phone system that would enable their 24 hour call center to employ a 30 second maximum call to answer and no downtime avoiding stiff penalties and fines while increasing customer satisfaction.
John Carroll University, a private liberal arts higher education institution, required a campus-wide wireless network with high reliability and 100% uptime.
Malone University, a growing Christian liberal arts university located in Northeast Ohio, had help from MCPc and American Power Conversion to design and build a new data center that was more robust, scalable to future growth, and consolidated into one facility.
AmTrust Financial started with a phone system and grew to be an exclusive Cisco center from servers to routers to network infrastructure.
Cleveland Hopkins Airport required a VoIP system that would reduce cost of equipment and ongoing maintenance and with zero tolerance downtime as the FAA tower, Fire and Police stations need immediate connection 24/7 in the case of an emergency.
Chancellor University gained an historic building as a new classroom facility and was in critical need of a state-of-the-art network and phone system despite the structure and age of the existing facility.