Success Stories
At MCPc we work with a wide variety of customers, helping them find the technology products and solutions that fit their particular business needs and objectives. This page houses some examples.
Solution Spotlights
These short stories of customer engagements outline some of our most successful projects and ongoing relationships. If you notice a project of interest, just click the title to read the full Spotlight.
Branch Office of Federal Government Contract Manufacturer in central Ohio
After building a new regional manufacturing and office facility, the customer required complete multimedia conference room technologies that would improve productivity and increase communications with other remote offices...
Statewide, online public school for grades K-12 in central Ohio
In 2004, this customer was looking for a new technology solutions partner to provide configuration management, kitting and help desk outsourcing services for its fleet of more than 7,000 PCs. State regulations required the partner to provide accurate PC inventory control and reporting, as well as high-volume, quick turnaround...
Private, higher-education university in Western Pennsylvania
This organization has been a valued MCPc customer for more than five years and recently identified a need to determine their total cost of print, due to tightened budgets and a lack of current print expenditure information. The IT staff was stretched thin and spending unproductive time on maintenance for the university’s 2,500 printer fleet. The desire to identify and reduce cost while alleviating IT staff maintenance tasks prompted discussions with MCPc...
Consumer cable, phone and satellite information company in Northern Georgia
This customer had been working with MCPc since 2000, and in 2007, determined they were quickly running out of data center storage space. The organization, which had recently implemented VMware, was concerned about cost, as well as how to support their Microsoft Exchange Servers and the ability to perform snapshots...
International software development company in Eastern Massachusetts
The customer had deployed Cisco VoIP in each of their 12 North American locations and was using VPN (Virtual Private Networks) over the Internet to connect the branch offices through inexpensive communication lines. The voice quality was poor and calls were dropping regularly, negatively affecting employee productivity and customer satisfaction. The customer came to MCPc seeking a new Cisco partner to analyze the issue and provide a solution that would improve call quality...
Global Fortune 100 healthcare company in central Ohio
This customer had been working with MCPc’s Break fix Support team for several years in one of its three business units. In an effort to control costs and streamline processes, they decided to combine support needs for all units under one provider. To accommodate its several hundred locations nationwide, the customer needed a solution that would give them a complete overview of their expansive printer fleet, as well as a technology partner that would provide large-scale total print management, including break fix services...
World-renown healthcare delivery system in Northeastern Ohio
An aging printer fleet, poor workflow process and high cost of output prompted this MCPc customer to find a new partner to manage its enterprise imaging and printing environments. Their staff was unable to complete tasks efficiently due to outdated technology such as single function printers, analog copiers and a lack of digital fax sending capabilities. The organization’s primary goal was to significantly reduce costs, improve efficiencies and mitigate risk...
Fortune 100 insurance group in Eastern Pennsylvania
This customer has a long-term relationship with MCPC, so when they began having problems with their direct-from-manufacturer printer repair services, they contacted MCPc looking for a more effective solution...
Major international transportation and logistics company in Southern Ohio
Prior to meeting with MCPc, this customer was using an outdated, inefficient process for hardware procurement. Printers and computers were ordered manually by calling individual manufacturers to obtain quotes. The customer was looking for a secure, electronic solution that allowed for a multi-tiered approval process, different access levels based on a user’s position and a regularly updated inventory list...