Why MCPc


Success Stories

At MCPc, we work with a wide variety of customers helping them find the technology products and solutions that fit their particular business needs and objectives. This page houses some examples.

What are Solution Spotlights?

These short stories of customer engagements outline some of our most successful projects and ongoing relationships.  You can search the Solution Spotlights by Technology or Industry. 
 

By Technology

By  Industry

Assessment Services
Datacenter
Imaging and Printing
Licensing Management
Network Solutions
Personal Systems
Services and Support
Visual Communications
Advertising
Education
Healthcare
Manufacturing
Professional Services
Public Services









A complete list of Solution Spotlights and customer video testimonials are listed below.  Just click on a topic of interest to view the full highlight.
 

Solution Spotlights  


Accessible Remote Connections

Global Container Shipping Company

The customer was looking to provide improved, more reliable remote access to its hundreds of traveling employees, as well as to those individuals at its smaller sites where lower quality Internet access was prevalent. Due to the distributed nature of the business, the shipping company relied heavily on VPN connections...


Application Virtualization and Thin Clients

K-12 vocational school and adult career center

Vocational school in rural Ohio wanted to provide more reliable access to its students, who often access school systems from home dial-up connections. The customer also needed to update part of its computer fleet with newer, more reliable machines...
 

Datacenter Infrastructure

Fortune 500 Pharmaceutical Supply Company in Western Pennsylvania

The customer’s core network equipment had reached its useful life expectancy. Over the past 10 years, the supply company had experienced significant growth and needed to engineer a solution that would accommodate its needs for the next 5-7 years. After reviewing...


Digital Signage and Content Management System

Fortune 500 facility management company in Cleveland, Oh

The customer, who was contracted with a major downtown indoor sports and event arena to provide food and beverage services for all events held within the arena, desired to transform the appearance of their food concession stands and increase its ability to provide dynamic content...
 

Dynamic Digital Signage For Advertising and Public Services

Corey Airport Services, Buffalo, New York

Corey Airport Services was looking to increase its ability to provide advertising and public serivces to the Buffalo Niagara International Airport utilizing digital signage and electronic public display technology to ensure that advertisers' messaging captured viewer attention...
 

Fleet Management and Break Fix Service Program

Fortune 100 insurance group in Eastern Pennsylvania

This customer has a long-term relationship with MCPC, so when they began having problems with their direct-from-manufacturer printer repair services, they contacted MCPc looking for a more effective solution...
 

Fleet and Configuration Management for 11,000 PCs

Statewide, online public school for grades K-12 in central Ohio

In 2004, this customer was looking for a new technology solutions partner to provide configuration management, kitting and help desk outsourcing services for its fleet of more than 7,000 PCs. State regulations required the partner to provide accurate PC inventory control and reporting, as well as high-volume, quick turnaround...
 

Mobile Medical Carts

300 bed regional medical facility in Central Indiana

To remain compliant with government HIPAA regulations to protect authentic data and patient records, the organization was migrating to a new electronic medical record system. Mobile medical carts were desired to provide wireless workstations for all caregivers...
 

Multi-Level Approval Online Procurement System

Major international transportation and logistics company in Southern Ohio

Prior to meeting with MCPc, this customer was using an outdated, inefficient process for hardware procurement. Printers and computers were ordered manually by calling individual manufacturers to obtain quotes. The customer was looking for a secure, electronic solution that allowed for a multi-tiered approval process, different access levels based on a user’s position and a regularly updated inventory list...
 

Network Assessment and VoIP Solution

International food manufacturer in Buffalo, New York

This customer had aging phone systems at each of its locations that were no longer supported by the manufacturer. To cut down on phone costs and enable centralized management, it was seeking to replace the outdated phones with IP-based phone systems.
 

Network Infrastructure

Private Educational Institution in Northeastern Ohio

This private school district was building a new middle school with approximately 50 classrooms. It was seeking a complete technology build – including network infrastructure, server, wireless, phone, audiovisual, PCs and security...
 

Printer Management and Maintenance

Global Fortune 100 healthcare company in central Ohio

This customer had been working with MCPc’s Break fix Support team for several years in one of its three business units. In an effort to control costs and streamline processes, they decided to combine support needs for all units under one provider. To accommodate its several hundred locations nationwide, the customer needed a solution that would give them a complete overview of their expansive printer fleet, as well as a technology partner that would provide large-scale total print management, including break fix services...


Software License Management 

Non-profit health solutions company in Western New York

The healthcare benefit provider, who has been a long-time supply customer of MCPc, was approaching the end of its Microsoft Enterprise Agreement. It was therefore looking for a software license management partner that could help it understand its needs and ensure it was effectively purchasing licenses for an organization of their size...

Total Print Management

Private, higher-education university in Western Pennsylvania

This organization has been a valued MCPc customer for more than five years and recently identified a need to determine their total cost of print, due to tightened budgets and a lack of current print expenditure information. The IT staff was stretched thin and spending unproductive time on maintenance for the university’s 250 printer fleet. The desire to identify and reduce cost while alleviating IT staff maintenance tasks prompted discussions with MCPc...

Total Print Management and Printer Maintenance

World-renown healthcare delivery system in Northeastern Ohio

An aging printer fleet, poor workflow process and high cost of output prompted this organization to find a new partner to manage its enterprise imaging and printing environments. The customer's staff was unable to complete tasks efficiently due to outdated technology such as single function printers, analog copiers and a lack of digital fax sending capabilities. Their primary goal was to significantly reduce costs, improve efficiencies and mitigate risk...

Unified Communications

Worldwide manufacturer of packaging equipment in Northeastern Ohio

This manufacturer was an existing Cisco customer in need of Unified Communications Manager and Unity environment upgrades. With its current servers and software reaching the end of their lifecycles, the company needed to update its call center...
 

Virtual Collaboration Solution and Digital Signage Installation

Branch Office of Federal Government Contract Manufacturer in central Ohio

After building a new regional manufacturing and office facility, the customer required complete multimedia conference room technologies that would improve productivity and increase communications with other remote offices...

Virtual Desktop Infrastructure

World-renowned healthcare delivery system

Healthcare system required a more efficient solution for employees to access a standard set of programs and applications, with security requirements for viewing patient information. The customer was also looking to integrate thin client devices into their fleet of PCs...
 

Virtualized Datacenter Assessment and Storage Solution

Consumer cable, phone and satellite information company in Northern Georgia

This customer had been working with MCPc since 2000, and in 2007, determined they were quickly running out of data center storage space. The organization, which had recently implemented VMware, was concerned about cost, as well as how to support their Microsoft Exchange Servers and the ability to perform snapshots...


VoIP Solution: MPLS Project

International software development company in Eastern Massachusetts

The customer had deployed Cisco VoIP in each of their 12 North American locations and was using VPN (Virtual Private Networks) over the Internet to connect the branch offices through inexpensive communication lines. The voice quality was poor and calls were dropping regularly, negatively affecting employee productivity and customer satisfaction. The customer came to MCPc seeking a new Cisco partner to analyze the issue and provide a solution that would improve call quality...
 

Customer Video Testimonials 
 

  24 Hour Call Center IP Telephony Solution

Envision Rx, a prescription benefit manager, was in need of a new phone system that would enable their 24 hour call center to employ a 30 second maximum call to answer and no downtime avoiding stiff penalties and fines while increasing customer satisfaction. 
 

  24/7 Campus Wide Wireless Network


John Carroll University, a private liberal arts higher education institution, required a wireless, campus wide network with high reliability and 100% uptime.
 

 Network Infrastracture for National Insurance Company

Amtrust FInancial started with a phone system and grew to be an exclusive Cisco center from servers to routers to network infrastructure.
 

  VoIP For International Airport System Reducing Cost of Equipment and Maintenance 

Cleveland Hopkins Airport required a VoIP system that would reduce cost of equipment and ongoing maintenance and with zero tolerance downtime as the FAA tower, Fire and Police stations need immediate connection 24/7 in the case of an emergency.
 

  VoIP System for New Facility of College University

Chancellor University gained an historic building as a new classroom  facility and was in critical need of a state-of-the-art network and phone system despite the structure and age of the existing facility. 

 


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