Success Stories
At MCPc, we work with a wide variety of customers helping them find the technology products and solutions that fit their particular business needs and objectives. This page houses some examples.
These short stories of customer engagements outline some of our most successful projects and ongoing relationships. You can search the case studies by Technology or Industry.
A complete list of case studies and customer video testimonials are listed below. Just click on a topic of interest to view the full highlight.
Case Studies
Global container shipping company
The customer was looking to provide improved, more reliable remote access to its hundreds of traveling employees, as well as to those individuals at its smaller sites where lower quality Internet access was prevalent...more
K-12 vocational school and adult career center
Vocational school in rural Ohio wanted to provide more reliable access to its students, who often access school systems from home dial-up connections. The customer also needed to update part of its computer fleet with newer, more reliable machines...more
Healthcare and pharmaceutical products provider
This healthcare services organization was approaching its Cisco SMARTnet contracts renewal. As a Cisco Gold Partner, MCPc helped the customer analyze the state of its current device coverage, secure a new agreement...more
Global supplier of merchandising systems and accessories
A leading global supplier of merchandising systems and accessories was in the initial stages of planning its corporate relocation and determined that increased collaboration between the headquarters and outlying office locations...more
Healthcare technology and solutions company in northeast Ohio
This organization was looking to replace its current private branch exchange (PBX) phone system with a communication solution that would link its call center, in-house technical services group and field-dispatch locations...more
Spilman Thomas & Battle, PLLC
A 140-attorney law firm needed a next-generation wireless network to deliver ubiquitous mobile access and reliably support anticipated growth in wireless traffic. MCPc designed and deployed a Cisco wireless solution across seven locations...more
National insurance and financial services provider
A large insurance provider needed to update its full suite of Microsoft business applications, which presented an ideal opportunity to virtualize the environment, enabling flexibility for end users and improved management for IT...more
75-employee investment advisory firm
A Northeast Ohio investment advisory firm was seeking a local partner to enhance their IT support services. It was crucial that the provider offer both an everyday technical service presence as well as a proactive overall approach...more
Malone University, northeast Ohio
As a result of physical expansion and significant growth in enrollment, Malone University was in need of a redesigned datacenter to ease the strain on its current system. MCPc secured an American Power Conversion (APC) InfraStruXure for the new design...more
Fortune 500 pharmaceutical supply company in western Pennsylvania
The customer’s core network equipment had reached its useful life expectancy. Over the past 10 years, the supply company had experienced significant growth and needed to engineer a solution that would accommodate its needs...more
Marketing firm in Atlanta, Georgia
This marketing firm was expanding its office to additional floors of its existing building and needed a redesigned datacenter. MCPc designed and installed a complete datacenter infrastructure, including proactive management...
more
Global manufacturer of electronic equipment in the Pittsburgh, PA area
When this manufacturer’s datacenter started running out of floor and rack space, consuming too much power, and experiencing heating and cooling issues, the company chose MCPc to lead its datacenter consolidation efforts...
more
Suburban city department in central Ohio
This city department had taken some initial tactical steps towards virtualization. It was utilizing XenApp 4.5 in a limited capacity and had recently completed a XenDesktop 5 proof of concept. MCPc helped the organization design...more
National provider of corporate branding products in Cincinnati, Ohio
The IT organization of this customer was charged with expanding the capacity of its desktop environment to enable anytime, anywhere, any device access. It sought a partner that could provide a comprehensive virtual desktop solution...
more
Fortune 500 facility management company in Cleveland, Ohio
The customer, who was contracted with a major downtown indoor sports and event arena to provide food and beverage services for all events held within the arena, desired to transform the appearance of their food concession stands...more
Corey Airport Services, Buffalo, New York
Corey Airport Services was looking to increase its ability to provide advertising and public serivces to the Buffalo Niagara International Airport utilizing digital signage and electronic public display technology to ensure that advertiser messaging...more
Fortune 100 insurance group in eastern Pennsylvania
This customer has a long-term relationship with MCPC, so when they began having problems with their direct-from-manufacturer printer repair services, they contacted MCPc looking for a more effective solution...more
Statewide online public school for grades K-12 in central Ohio
In 2004, this customer was looking for a new technology solutions partner to provide configuration management, kitting and help desk outsourcing services for its fleet of more than 7,000 PCs. State regulations required...more
Mercantile Bank of Michigan
This regional bank in Western Michigan needed a data center platform with more reliable backup and recovery, scale and agility. MCPc recommended and executed on a FlexPod implementation, including NetApp storage, Cisco UCS...more
Tri-Rivers Educational Computer Association
An Ohio provider of shared IT services to school districts needed to upgrade its infrastructure, but it also was looking for a way to avoid a large capital expenditure for this and future overhauls. MCPc designed and delivered...more
NOCO Energy Corp.
NOCO Energy needed to make upgrades to its core IT infrastructure to accommodate significant growth in the business, a new ERP rollout and plans for VDI down the road. MCPc designed and deployed a solution that included VMware...
more
International healthcare technology provider
This customer wanted to make the iPad the primary personal device for its global sales force, which worked almost exclusively from home and the field. The sales team needed full and constant connection to the network through a Citrix-based infrastructure...more
300-bed regional medical facility in central Indiana
To remain compliant with government HIPAA regulations to protect authentic data and patient records, the organization was migrating to a new electronic medical record system. Mobile medical carts were desired to provide wireless...more
Pittsburgh-area facility services company
A Pittsburgh-area facility services company had added VoIP and videoconferencing to its IT environment that included eight offices located throughout the country and a separate data center. When chronic slow-downs began to choke their network...
more
Major international transportation and logistics company in southern Ohio
Prior to meeting with MCPc, this customer was using an outdated, inefficient process for hardware procurement. Printers and computers were ordered manually by calling individual manufacturers to obtain quotes...more
Major metropolitan school district
This major metropolitan school district received a grant to provide each of its high school students with a personal WiFi-enabled netbook to expand access to class materials, improve communication between teachers and students...more
International food manufacturer in Buffalo, New York
This customer had aging phone systems at each of its locations that were no longer supported by the manufacturer. To cut down on phone costs and enable centralized management, it was seeking to replace the outdated phones...more
Private educational institution in northeast Ohio
This private school district was building a new middle school with approximately 50 classrooms. It was seeking a complete technology build – including network infrastructure, server, wireless, phone, audiovisual, PCs and security...more
Large pediatric healthcare system in northeast Ohio
The new CIO of a large pediatric healthcare system needed to assess the current state of a network infrastructure supporting more than 3,000 end users. MCPc executed an assessment that immediately addressed urgent infrastructure...more
Global Fortune 100 healthcare company in central Ohio
This customer had been working with MCPc’s Break fix Support team for several years in one of its three business units. In an effort to control costs and streamline processes, they decided to combine support needs for all units under one provider...more
Career education center in central Ohio
The IT department of this career education center maintained a sprawling, inefficiently utilized server environment. They needed a solution that would produce greater efficiencies in server utilization, management and maintenance...more
Private liberal arts college in South Carolina
This private college in South Carolina had a datacenter with limited space as they continued to add servers to meet the needs of a growing student body. The IT staff wanted to maximize floor space and data capacity...more
Non-profit health solutions company in western New York
The healthcare benefit provider, who has been a long-time supply customer of MCPc, was approaching the end of its Microsoft Enterprise Agreement. It was therefore looking for a software license management partner that could...more
Public school district in southern Kentucky
This school district, a first-time customer of MCPc, was interested in streaming video to 15 area schools. By using the current computer network and projectors already in place in classrooms, the district hoped to eliminate the need for televisions...more
Large healthcare system in Michigan
To get its new patient wing and children’s hospital both constructed and fully operational within their expected timeframe, this healthcare organization needed a partner to efficiently consolidate, provision, stage and deploy a range of equipment...more
Global academic medical center based in Cleveland, Ohio
This major healthcare provider wanted to quickly scale up its on-call nurse service without having to add new office space. MCPc fully managed the implementation of a telecommute solution that allowed call-center nurses...more
Major international academic healthcare organization
This healthcare institution needed a technology partner to install 1,600 Topaz electronic signature pads to various endpoints within its large campus, including emergency room environments. MCPc procured the devices...more
Private university in western Pennsylvania
This organization has been a valued MCPc customer for more than five years and recently identified a need to determine their total cost of print, due to tightened budgets and a lack of current print expenditure information...more
60-Bed Hospital in Kentucky
This medical center had a fleet of legacy printers that was nearing the end of its lease term. A standardized fleet of multi-function devices was desired to decrease the current cost-per-page numbers...more
Six-location community hospital system in northeast Ohio
A community hospital system needed a more strategic approach to print management. Its IT department looked to a long-term partner that understood the challenges of printing in an emergency room environment...
more
World-renown healthcare delivery system in northeast Ohio
An aging printer fleet, poor workflow process and high cost of output prompted this organization to find a new partner to manage its enterprise imaging and printing environments. The customer's staff was unable to complete tasks efficiently...more
Fortune 500 manufacturer based in northeast Ohio
A Fortune 500 manufacturer had a complex print environment that spanned across multiple buildings within its corporate headquarters campus in Northeast Ohio. The client launched a high level initiative to significantly reduce its printing costs...more
Worldwide manufacturer of packaging equipment in northeast Ohio
This manufacturer was an existing Cisco customer in need of Unified Communications Manager and Unity environment upgrades. With its current servers and software reaching the end of their lifecycles, the company needed to update its call center...more
Reed Smith, LLP, one of the world's 15 largest law firms
To better support its international growth initiatives and to streamline support and lower operating costs, Reed Smith was interested in consolidating its multiple servers and voice equipment in order to leverage the high availability...more
Branch office of federal government contract manufacturer in central Ohio
After building a new regional manufacturing and office facility, the customer required complete multimedia conference room technologies that would improve productivity and increase communications with other remote offices...
more
World-renowned healthcare delivery system
Healthcare system required a more efficient solution for employees to access a standard set of programs and applications, with security requirements for viewing patient information. The customer was also looking to integrate thin client...more
Consumer cable, phone and satellite information company in northern Georgia
This customer had been working with MCPc since 2000, and in 2007, determined they were quickly running out of data center storage space. The organization, which had recently implemented VMware, was concerned about cost...more
Independent human-behavior research center in northwestern Oregon
This customer, who had three offices located across two states, was in need of a solution to link each office to aid in data accessibility and communication. The locations currently had universal data connectivity through a Wide Area Network...more
International software development company in eastern Massachusetts
The customer had deployed Cisco VoIP in each of their 12 North American locations and was using VPN (Virtual Private Networks) over the Internet to connect the branch offices through inexpensive communication lines...more
Customer Video Testimonials
Envision Rx, a prescription benefit manager, was in need of a new phone system that would enable their 24 hour call center to employ a 30 second maximum call to answer and no downtime avoiding stiff penalties and fines...watch video
John Carroll University, a private liberal arts higher education institution in the Cleveland, Ohio area, required a campus-wide wireless network with high reliability and 100% uptime...watch video
Malone University, a growing Christian liberal arts university located in Northeast Ohio, had help from MCPc and American Power Conversion to design and build a new data center that was more robust, scalable to future growth...watch video
AmTrust Financial, a Cleveland, Ohio-based provider of multinational property and casualty insurance, started with a phone system and grew to be an exclusive Cisco center from servers to routers to network infrastructure...watch video
Cleveland Hopkins Airport required a VoIP system that would reduce cost of equipment and ongoing maintenance and with zero tolerance downtime as the FAA tower, Fire and Police stations need immediate connection 24/7...watch video
Chancellor University gained an historic building as a new classroom facility and was in critical need of a state-of-the-art network and phone system despite the structure and age of the existing facility...watch video