Cisco Solutions Expertise
Gold Certified Partner and Gold Star Customer Service
An industry evolution is underway in which the network is becoming the platform for all communications, collaboration and interactions. MCPc identified this transformation several years ago and implemented a long-term strategy to develop broader and deeper technology skills in order to deliver the integrated networking solutions our customers demanded. We realize that this level of sophistication is not just a nice thing to have, but truly the key to helping our customers remain competitive.
Cisco Gold Partner
MCPc is one of only 139 Cisco Gold Partners in the United States (less than 1% of all Cisco Certified Partners). The designation as a Cisco Gold Partner translates into one significant benefit for you: our ongoing commitment to customer success. We offer:
- Proven, in-depth technology skills and customer success in developing, deploying and supporting Cisco solutions.
- Broad range of expertise achieved through four advanced specializations in Unified Communications, Routing & Switching, Security, and Wireless LAN technologies.
- Integration of Cisco Lifecycle Services, demonstrating a measurably high level of customer satisfaction.
- Specialized certifications in ATP (Advanced Technology Products) such as Physical Security, Telepresence and Digital Media Signage.
Our Customers Reap the Benefits
MCPc has the expertise, methodology, processes and depth of engineering to service Cisco customers at the very highest level. Our customers have access to world-class products and services programs, technical support, productivity tools and training that enable us to deliver intelligent, integrated network solutions that meet your business needs. For all of our Cisco customers, we provide:
- Value – Access to the most comprehensive sales, technical and lifecycle services resources helps MCPc sell, deliver and support even the most sophisticated Cisco solutions. Combining our internal talent with that of the manufacturer, MCPc can uniquely serve as your trusted technology advisor.
- Proven Technology Expertise – Maintaining the multiple technology specializations required for Cisco Gold Certification means that we can meet the changing demands of your business. Company-wide, MCPc employees present 11 Cisco Advanced Certifications, 36 Cisco Certified Professionals and 5 CCIEs. We are also one of only 25 Cisco Telepresence authorized solution integrators in the nation.
- Economies – MCPc not only possesses the broadest range of Cisco expertise, but the highest level of economic incentives for our customers.
As your trusted technology advisor and Cisco Gold Partner, MCPc can help you:
Outstanding Customer Service
MCPc has also been recognized with the Cisco Customer Satisfaction Excellence award — the highest distinction of Cisco customer satisfaction. Twice a year, Cisco surveys thousands of customers and rates their partners on pre- and post- sales projects. Customers are asked detailed questions such as:
- How well did your partner understand your needs?
- How competent were they in shaping the technology solution?
- Was the partner clear in their presentation about what they were implementing and how it would solve your problem?
- Did your partner provide and thoroughly explain a detailed bill of materials?
- How was the partner’s project management process including ongoing communication, milestones achieved and on-time delivery?
Cisco partners must attain a 4.4 rating out of 5.0 to attain the Customer Satisfaction Excellence Award. MCPc’s rating is a 4.80! When considering that on average only 5% of Cisco partners receive high enough scores to attain Customer Satisfaction Excellence – the Gold Star award – MCPc is proud to be one of the elite few. It is reinforcement by our customers that MCPc continues to deliver the level of service they demand.