Cisco SMARTnet Service
Keep all of your Cisco systems up and running in peak performance with
Cisco SMARTnet service and support from MCPc.
As a
Cisco Gold Certified Partner with expertise across the entire IT infrastructure, we are your trusted source for developing, deploying and supporting Cisco solutions. This includes Cisco SMARTnet technical service support, which we offer as a component of our complete IT Support solution,
MCPc Care.
What is Cisco SMARTnet? What Value Does MCPc Provide?
Cisco SMARTnet is an award-winning technical support service that provides warranty coverage on your Cisco devices, and allows you to connect with Cisco resources and engineers. SMARTnet is only available through certified Cisco partners like MCPc. With SMARTnet, you receive:
- Speedy issue resolution and hardware repair
- Flexible device-coverage options
- Access to Cisco.com knowledgebase tool
- Around-the-clock access to Cisco Technical Assistance Center (TAC)
- Ongoing operating system updates
You can expect the following benefits from a SMARTnet service program from MCPc:
Protect your investment. With SMARTnet, extend the life of your Cisco devices through regular software updates, improved security, new protocol support and increased interoperability. Contracts are provided on a device-by-device basis.
- The MCPc advantage: A SMARTnet Assessment and ongoing MCPc management ensures that you achieve the appropriate level of coverage for your organization at the best price.
We’ll work with you to optimize your SMARTnet program for your specific business needs and budgets. This guarantees that critical assets are protected, while lowering your investment on less essential devices.
In addition, we provide customers with quarterly SMARTnet Scorecards—dashboards that provide insight on all Cisco contract information—from device number to contract start and end date. This allows for simplified asset management.
Scorecards contain detailed information on support cases opened by user, category and device, as well as labor by project. This information is useful when optimizing SMARTnet contracts and deciding on coverage levels.
Manage costs for service and support. SMARTnet service contracts provide affordable, proactive management tools, including rapid issue resolution, and speedy hardware replacement options in case of device failure.
We also can bundle
repair services with your SMARTnet contract, allowing you to
budget for unexpected issues rather than being surprised by unplanned costs. Our technicians are available to you 24/7, and will troubleshoot remotely whenever possible, but always with minimal disruption to your business operations.
By partnering with MCPc for Cisco SMARTnet service and support, you can
free up your IT staff for strategic initiatives, and leave your SMARTnet management to a gold-certified Cisco partner.
Contact us to get started with proactive Cisco SMARTnet system management today.